There Are Only 2 Types of Problem

If you hold a managerial position, you owe your appointment, at least in part to your ability to solve problems.

It’s one of the most necessary and rewarding aspects of any role; it impacts on the organisation, our self-esteem and the way we are perceived by our peers.


There are those problems that we quite enjoy, and those we don't; this is all about the latter.

No-one Could Work With That Idiot!

Some people clearly present more of a challenge than others in the workplace.

There are those who can get along with absolutely anyone, yet others only get along with a few.

What makes the difference, and why?

You're only as effective as your working relationships allow.

There'll have been a time when you had a rather romantic vision of yourself as a leader. It probably involved everybody saying what an absolute pleasure it is to work for you and how everything was purring like a well-oiled machine.


We all did that! 

We soon realise that having everything in place is one thing; making it work is quite another.

If Trust Came in Tins

Trust: Apply thinly and regularly

When trust is high, rules and procedures are largely unnecessary; when trust is low they are largely unenforceable.

We know instinctively that meaningful relationships are impossible without trust. It doesn't matter how we want to react to someone; trust (or the lack of it) is instantly detected; we have no choice but to do so, we’re wired up that way.

Helpful Letters

These can be used as a catalyst to signal your intent to another party that you are going to work to resolve things. 

But be warned; you need to do some soul searching first. Once sent, the spotlight is on you, and you alone. 

These are going to be read many times; they must be professional and brief.